FAQs

Not sure about anything? Check our FAQs for answers

 

 FAQ Guest House

WHERE IS KAKAKTUA? KakakTua is in the centre of Mersing town, about 5 minutes walk to the pier. Find our location on Google Map.

DO YOU PROVIDE TRANSFERS FROM SINGAPORE / JB / KL TO KAKAKTUA? We do not provide transportation but we can help provide you with bus times and recommend taxi and car transfer contact details

DO YOU PROVIDE TRANSFER FROM KAKATUA TO MERSING PIER? The Mersing Jetty is only a 5 minute walk away but we can help with transfers if required.

WHAT ARE YOUR ROOMS LIKE? We have a combination of family and twin/double rooms upstairs, and family rooms with bunkbeds downstairs. More details can be found on our Guest Hourse page on our website.

ARE BATHROOMS SHARED? No, you will be allocated your bathroom which goes with your room.

CAN I LEAVE MY LUGGAGE AT KAKAKTUA WHILST WAITING FOR MY BUS OR TAXI? Yes, we have a space for storing luggage.

DO YOU PROVIDE 24 HOURS SECURITY AT KAKAKTUA? KakakTua works very much like an AirBnB rental or guest house. We do not have 24-hour security but you are given your own key cards to enter and leave as you wish over your stay. You will also be given a phone number so you can get hold of anyone whenever necessary.

CAN I BUY MY OWN ALCOHOL TO CONSUME AT KAKAKTUA? KakakTua does not sell alcohol on site. Mersing is also a predominantly muslim town. If you do buy a beer or two to consume in the guest house (after the cafe is closed), please always do so with respect.

DOES KAKAKTUA PROVIDE LAUNDRY SERVICES? We can help point you towards laundry services in Mersing.

ARE THERE THINGS TO DO AROUND KAKAKTUA AND MERSING? Yes, there are many things to see and do in Mersing. Please visit our Mersing page for recommended visit sites and places to eat.

CAN I CANCEL MY STAY? If you cannot make your booking, our prevailing cancellations policies will apply. Please get in touch with our reservations team and they will be able to assist.

IS IT POSSIBLE TO DO LATE CHECK-IN (AFTER 10PM)? Yes this is possible, please contact us for details.

FAQ Community Space & Coffee Shop

WHAT IS A COMMUNITY SPACE? It is a space open to the community for holding events for the community. Please contact us if you have any ideas for events!

WHAT KIND OF EVENTS HAPPEN AT THE COMMUNITY SPACE? We plan to organise family friendly, community events such as craft classes, movie nights, environmenatal talks, and even open mike nights! If you have an idea or want to see something happen here, contact us!

CAN I RENT THE COMMUNITY SPACE FOR MY EVENT? Yes, the community space is available for event rental. Please contact our team at the cafe for more details.

DO YOU PROVIDE FOOD AND DRINKS AT THE COMMUNITY SPACE / CAFE? Food and beverage from the cafe can be consumed in the community area, they share the same space.

CAN I BUY FOOD TO BE CONSUMED AT THE COMMUNITY SPACE? You can purchase food from our cafe to be consumed at the community space

CAN I CONSUME ALCOHOL AT THE COMMUNITY SPACE / CAFE? KakakTua does not sell alcohol on site. If you do buy a beer or two to consume in the guest house (after the cafe is closed), please always do so with respect. No alcohol consumption is allowed during cafe and community space during main opening hours.
 

Still not finding what you are looking for?

Send us an e-mail at info@batubatu.com.my, call us at +60 17 755 2461

Or Whatsapp us at +60 17 755 2770 / +60 17 755 5888/ +60 17 755 0672